Airport check-in uses service counters found at commercial airports handling commercial air travel. The check-in is normally handled by an airline itself or a handling agent working on behalf of an airline. Passengers usually hand over any baggage that they do not wish or are not allowed to carry-on to the aircraft's cabin and receive a boarding pass before they can proceed to board their aircraft.
Check-in is usually the first procedure for a passenger when arriving at an airport, as airline regulations require passengers check-in by certain times prior to the departure of a flight. This duration spans from 30 min to 4 h depending on the destination and airline. During this process, the passenger has the ability to ask for special accommodations such as seating preferences, inquire about flight or destination information, make changes to reservations, accumulate frequent flyer program miles, or pay for upgrades.
The airline check-in's main function, however, is to accept luggage that is to go in the aircraft's cargo hold.
Check-in options and procedures vary per airline with some airlines allowing certain restrictions other airlines have in place, and occasionally the same airline at two separate airports may have different check-in procedures. Such differences are usually not noted by the average passenger and occasionally leads to service interruptions when one carrier refuses to abide by the procedure that another carrier normally would be willing to do.
In-town check-in service is a service offered by some cities such as Abu Dhabi, Seoul, Hong Kong, Delhi, Kuala Lumpur or Vienna, where passengers may check in luggage in designated places within the city but outside the airport. This reduces check in time and queuing at the airport.
Passenger identity registration
At the time of check-in one of the Agent's primary duties is to check for valid documents. This include tickets, invitation letters, passports, visas, etc. (depending on the type of visit, the arrival and destination of the trip). Some airlines, however, don't require this for domestic and intra-EU flights, allowing passengers to travel without their ID checked at any point (unless they are checking-in baggage).
In countries like the United States, which has special requirements, passengers have to provide information like their name, address and contact details of places in which they live, from which they are taking the flight and in which they intend to stay once in the United States. This information, known as Advance Passenger Information, is now usually collected online with or after the flight booking.
At the time of check-in, the passenger hands over baggage which is checked by the airport security and sealed. Anything that is above the weight limit or which is not allowed to be carried by the passenger himself to the aircraft cabin is usually handed over to the agent at the time of check-in. The baggage allowance, if any, is prescribed by the airline and anything in excess will warrant additional surcharges.
Usually at the time of check-in, an option of selecting the seats is offered. The Agent may ask if a window or aisle seat is wanted.
Online check-in is the process in which passengers confirm their presence on a flight via the internet and typically print their own boarding passes. Depending on the carrier and the specific flight, passengers may also enter details such as meal options and baggage quantities and select their preferred seating.
This service is generally promoted by the airlines to passengers as being easier and faster because it reduces the time a passenger would normally spend at an airport check-in counter if required. Some airlines however would still require passengers to proceed to a check-in counter at the airport regardless of preferred check-in method for document verification (e.g. to travel to countries where a visa is required or to inspect if the credit card used at purchase matches the identity of the person who made the purchase). If a passenger needs to continue the check-in process at the airport after performing an online check-in, a special lane is typically offered to them to reduce wait times. Furthermore, online check-in for a flight is often available earlier than its in-person counterpart. The process then transfers to passengers the control over their check-in. Airlines may use the system because self-service is frequently more efficient to operate, with a greater ability to cope with surges in passenger numbers. It also lessens activity at the airport, saving airlines money and reducing passenger waiting times.
Ryanair charges passengers a fee for not using online check-in, except in certain limited circumstances. Furthermore, by the start of 2010, all passengers were required to check in online, therefore abolishing the use of check-in desks.
Alaska Airlines was the first to offer online check-in. The system was first offered on a limited basis starting in September 1999 and was available to the general public on selected flights a month later. Since then, a growing number of airlines have introduced the system.
Typically, web based check-in for airline travel is offered on the airline's website not earlier than 24 hours before a flight's scheduled departure or 7 days for Internet Check-In Assistant. However, some airlines allow a longer time, such as Ryanair which opens online checkin 15 days beforehand. Depending on the airline, there can be benefits of better seating or upgrades to first/business class offered to the first people to check-in for a flight. In order to meet this demand, some sites have offered travelers the ability to request an airline check-in prior to the 24 hour window and receive airline boarding passes by email when available from the airline.
In the mid-late 2000s, checking-in was made possible using a passenger's mobile phone or PDA. A GPRS or 3G-capable smartphone or an internet-capable PDA is required and the check-in feature may be accessed by keying-in a website on the mobile phone's browser or by downloading a dedicated application. The process is then similar to that which one would expect when checking-in using a personal computer.
At the end of the mobile check-in process some airlines would send a mobile boarding pass to a passenger's mobile device which can be scanned at the airport during security checks and boarding. However others would send an electronic confirmation with a barcode that can be presented to the staff at check-in or scanned at the kiosks to continue the check-in process (i.e. to have boarding passes issued).
Air New Zealand domestic services introduced a self-check-in process allowing passengers with bags to arrive and check-in at the self-service kiosks up to 10 min prior to departure time. Passengers then attach the baggage tag and drop the bag themselves at the baggage drop belt. However, passengers without checked luggage can go straight to the lounge (if entitled to lounge access) and check in at the kiosk there using their ePass (a small RFID device only for its premium customers) or proceed straight to the departure gate when boarding using either their ePass or mPass (an application which can be downloaded or installed onto mobile phones to work as an electronic boarding pass).
KLM also provides a self-service bag drop counter at Schiphol Airport.
Change of reservations
In some situations, it may be necessary to change a passenger's travel plans and the check-in counter will handle these concerns. This may involve changing itinerary, upgrading class of travel, changing to an earlier or later flight but such changes are subject to the conditions of the tickets issued.
Premium check-in and lounge access
If the passenger carries a first or business class ticket or presents a certain frequent flyer program membership card (usually the higher-level tiers), or any other arrangements with the carrier, access to the premium check-in area and/or the lounge may be offered.
Premium check-in areas vary between airlines and airports. The main airport in which the airline hub is located normally offers a more thorough and exclusive premium check-in experience, normally inside a separate check-in lounge. Air New Zealand's Auckland International premium check-in lounge provides a dedicated customs clearance counter and direct shortcut access to the Security checkpoints. Airlines operating in minor airports generally offer an exclusive and separate Premium check-in queue lane, often combined for its first, business, and/or premium economy passengers.
Singapore Airlines also offers this service to First Class and Suites passengers whose flights depart Singapore Changi Airport's Terminal 3. These passengers have a dedicated curb side entrance and can wait at the couches while staff assist them in checking-in. They are then lead to a dedicated passport control counter.
- ^ Virgin launches online check-in, Sydney Morning Herald, 3 October 2005
- ^ "Ryanair to abolish check-in desks". BBC Online. 21st Feb 2009. http://news.bbc.co.uk/1/hi/business/7903656.stm.
- ^ "First passenger checks in, receives boarding pass via the internet using Alaska’s online check-in process", Business Wire, 16 September 1999
- ^ "Air New Zealand highlights value of a successful self-service strategy". Check-In News, Analysis & Event. http://www.check-in.aero/2010/08/air-new-zealand-highlights-value-of-a-successful-self-service-strategy/. Retrieved August 2010.
- ^ "Air New Zealand Domestic Check-in". Air New Zealand. 2009. http://www.airnewzealand.co.nz/before-you-fly/at-the-airport/domestic-check-in.htm.
- ^ "Air New Zealand ePass". Air New Zealand. 2009. http://www.airnewzealand.co.nz/airpoints/frequent_flyer_benefits/benefits_at_the_airport.htm#epass.
- ^ "Air New Zealand mPass". Air New Zealand. 2009. http://www.airnewzealand.co.nz/manage_bookings/mpass/default.htm.
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