Knowledge intensive business services
Knowledge Intensive Business Services (commonly known as KIBS) are services and business operations heavily reliant on
professionalknowledge. They are mainly concerned with providing knowledge-intensive support for the business processes of other organizations. As a result, their employment structures are heavily weighted towards scientists, engineers, and other experts. It is common to distinguish between T-KIBS, (those with high use of scientific and technological knowledge - R&D services, engineering services, computer services, etc.), and P-KIBS, who are more traditional professional services - legal, accountancy, and many management consultancy and marketing services. These services either supply products which are themselves primary sources of information and knowledge, or use their specialist knowledge to produce services which facilitate their clients own activities. Consequently, KIBS usually have other businesses as their main clients, though the public sector and sometimes voluntary organisations can be important customers, and to some extent households will feature as consumers of, for instance, legal and accountancy services.
The first discussion of KIBS to use the term seems to have been in a
1995report to the European Commission"Knowledge-Intensive Business Services: Users, Carriers and Sources of Innovation" [http://www.mbs.ac.uk/research/engineering-policy/publications/documents/KIBSEIMS1995shortreport.pdf] In the decade since this appeared these sectors of the economy have continued to outperform most other sectors, and have accordingly attracted a good deal of research and policy attention. They are particularly of interest in European countries such as Finland. Care should be taken in reading literature on the topic, since a number of related terms are in wide use. The European Union has recently been referring to a much broader concept of "knowledge-intensive services" recently (extending well beyond the business services) and to "business-related services" (including many services which have large markets among final consumers).
A extract from a description found in
Harvard Business Onlinetells us: "A common characteristic of knowledge-intensive business service (KIBS) firms is that clients routinely play a critical role in co-producing the service solution along with the service provider. This can have a profound effect on both the quality of the service delivered as well as the client's ultimate satisfaction with the knowledge-based service solution. By strategically managing client co-production, service providers can improve operational efficiency, develop sic|more optimal solutions, and generate a sustainable competitive advantage." [ [http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=CMR237 Client Co-Production in Knowledge-Intensive Business Services ] $6.95]
European Monitoring Centre on Change(EMCC) has published online a number of reports and studies of KIBS. In the first of these, "Sector Futures: the knowledge-intensive business services sector" [ [http://www.emcc.eurofound.eu.int/publications/2005/ef0559en.pdf ef0559en1-3.qxd ] ] the KIBS sectors are defined in terms of the standard industrial classification. To summarise, the main KIBS sectors are:From NACE Division 72: Computer and related activities 72.1: Hardware consultancy 72.2: Software consultancy and supply 72.3: Data processing 72.4: Database activities 72.5: Maintenance and repair of office, accounting and computing machinery 72.6: Other computer related activitiesFrom NACE Division 73: Research and experimental development 73.1: Research and experimental development on natural sciences and engineering 73.2: Research and experimental development on social sciences and humanitiesFrom NACE Division 74: Other business activities 74.11: Legal activities 74.12: Accounting, book-keeping and auditing activities; tax consultancy 74.13: Market research and public opinion polling 74.14: Business and management consultancy activities 74.15: Management activities of holding companies 74.20: Architectural and engineering activities and related technical consultancy 74.3: Technical testing and analysis 74.4: Advertising 74.5: Labour recruitment and provision of personnel 74.8: Miscellaneous business activities n.e.c. 74.81: Photographic activities 74.84: Other business activities n.e.c.
However, other sectors may supply business services together with their main products; and such services are of course routinely produced by firms for their own use - almost all firms will have some internal office, computer, marketing activities, for instance. KIBS firms are simply specialists in these service activities, and these are their main products.
Some sectors that are NOT, in general, KIBS—though there are likely to be some KIBS firms lurking in many of these—are either knowledge-intensive (health, education) or business-related (office cleaning...) Some major examples are: Health/medical services, Postal services and Transport and Distribution (some specialised logistics services may be seen as KIBS), Consumer Financial and Real Estate services, Education services (other than specialised training for industry), Broadcast and other mass media (again with possible exceptions, such as when these media are also used for specialised delivery of business services as in data broadcast or encoded business video transmissions), public administration (again with some possible exceptions in industry support schemes), Repair/maintenance (with the exception of IT-related activities), retail and wholesale, Social welfare services, Hospitality, Catering, Leisure/tourism, Personal consumer services, Entertainment. Some telecommunications and specialised financial services are borderline cases.
KIBS have attracted a good deal of attention from innovation researchers.Fact|date=October 2008 They are both highly innovative - among the most innovative service sectors if we can go on the results of Community Innovation Surveys (CISs - these surveys are well-documented, for instance on CORDIS [ [http://cordis.europa.eu/innovation-smes/src/cis.htm CORDIS : Guidance : Innovation Services ] ] ) (see also the work of Howells and Tether [ [http://www.isi.fhg.de/publ/downloads/isi04b25/inno-3.pdf Innovation in Services: ] ] ) - and many of them play important roles in diffusing innovations and helping their clients innovate more generally.Fact|date=October 2008
Wikimedia Foundation. 2010.
Look at other dictionaries:
knowledge-intensive — ˌknowledge inˈtensive adjective a knowledge intensive job or industry is one where the workers need a lot of education, skills, and experience in order to work effectively: • The growth of knowledge intensive industries means that many jobs are… … Financial and business terms
Knowledge management — (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in… … Wikipedia
Knowledge process outsourcing — (KPO) is a form of outsourcing, in which knowledge related and information related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to… … Wikipedia
Knowledge management system — merge|Knowledge Management|Talk:Knowledge Management System#Merger proposal|date=May 2008Knowledge Management System (KM System) refers to a (generally IT based) system for managing knowledge in organizations, supporting creation, capture,… … Wikipedia
Knowledge worker — Knowledge workers in today s workforce are individuals who are valued for their ability to act and communicate with knowledge within a specific subject area. They will often advance the overall understanding of that subject through focused… … Wikipedia
Business and Industry Review — ▪ 1999 Introduction Overview Annual Average Rates of Growth of Manufacturing Output, 1980 97, Table Pattern of Output, 1994 97, Table Index Numbers of Production, Employment, and Productivity in Manufacturing Industries, Table (For Annual… … Universalium
Harvard Business School — Infobox University name = Harvard Business School image size = 170px established = 1908 type = Private dean = Jay O. Light city = Boston state = Massachusetts country = USA students = 1,800 MBA and 100 Doctoral faculty = 200 staff = 1,100 campus … Wikipedia
Managed Services — Outsourcing (dt. Auslagerung) bezeichnet in der Ökonomie die Abgabe von Unternehmensaufgaben und strukturen an Drittunternehmen. Es ist eine spezielle Form des Fremdbezugs von bisher intern erbrachter Leistung, wobei Verträge die Dauer und den… … Deutsch Wikipedia
University of Edinburgh Business School — Established 1918 Type Public Head of School Professor Nick Oliver Academic staff ca 100 Undergraduates 880 … Wikipedia
Electronic Business Media — Electronic Business MediaAccording to Schmid cite web|url=http://www.alexandria.unisg.ch/Personen/Beat Schmid|title=UNISG Professor Beat Schmid] , media can basically be defined as follows: They are enablers of interaction, i.e. they allow for… … Wikipedia