Helpline

A helpline was originally a telephone service which offers help to those that call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.

* Hotline, is also sometimes used to refer to Helpline.

Services include
* User Assistance (for example computer software support)
* telephone counseling ,medical hotlines, insolvency hotlines ,crisis hotlines and many other types of hotlines.


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Look at other dictionaries:

  • helpline — UK US (also help line) /ˈhelplaɪn/ noun [C] COMMUNICATIONS ► a telephone service provided by an organization or company to offer help and advice to people: call/ring/phone a helpline »Call the Inland Revenue helpline with your queries. set… …   Financial and business terms

  • helpline — ► NOUN ▪ a telephone service providing help with problems …   English terms dictionary

  • helpline — UK [ˈhelpˌlaɪn] / US noun [countable] Word forms helpline : singular helpline plural helplines British a telephone service provided by an organization to give information and support A victim helpline has been set up by the police …   English dictionary

  • Helpline — Hẹlp|line 〈[ laın] f. 10〉 Telefonservice, der Rat u. Informationen zu bestimmten Problemen od. Fragestellungen anbietet ● die Nummer einer Helpline im Fernsehen einblenden [<engl. help „Hilfe“ + line „Leitung“] …   Universal-Lexikon

  • helpline — noun Helpline is used after these nouns: ↑telephone …   Collocations dictionary

  • Helpline — Hẹlp|line 〈[ laın] f.; Gen.: , Pl.: s〉 Telefonservice, der Rat u. Informationen zu bestimmten Problemen od. Fragestellungen anbietet; die Nummer einer Helpline im Fernsehen einblenden [Etym.: <engl. help »Hilfe« + line »Leitung«] …   Lexikalische Deutsches Wörterbuch

  • helpline — [[t]he̱lplaɪn[/t]] helplines N COUNT A helpline is a special telephone service that people can call to get advice about a particular subject …   English dictionary

  • Helpline — Der Support (Anglizismus, v. engl. support = die Stütze; to support = unterstützen) ist eine problemorientierte Beratungstätigkeit, beispielsweise in einem Callcenter oder Helpdesk. Innerhalb von Unternehmen, die eher vertriebs und… …   Deutsch Wikipedia

  • helpline — noun A telephone (or by extension email, web or SMS) service which offers help to those that call, either as an public emergency service or customer service …   Wiktionary

  • helpline — help|line [ˈhelplaın] n a telephone number that you can ring if you need advice or information …   Dictionary of contemporary English


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