Medical Representatives Certification Commission
Medical Representatives Certification Commission Founded 2009 Headquarters Roanoke, Virginia, U.S. Website www.mrccommission.org
The Medical Representatives Certification Commission, referred to as MRCC, is a private, not-for-profit certification company whose purpose is to establish national competency standards for medical representatives and validate those standards through certification examination. Medical representatives are those people who represent manufacturers and, as part of their usual and customary role, communicate with healthcare professionals for the purpose of providing educational content and promoting products.
Founded in 2009, MRCC’s certification programs are designed to benefit patients, the healthcare community, and certificants’ employers by providing well researched standards of competency and ethical conduct and a continuously updated process of examination to ensure certificants meet those standards.
Mission and Vision
The mission of MRCC is to certify medical representatives who demonstrate proficiency in the professional competencies and ethical standards set forth by the Certification Commission.
MRCC was created to improve patient outcomes by certifying the professional competency and ethical conduct of medical representatives and to increase the value of those certified professionals to healthcare providers. Standards of competency, examination eligibility, and certification guidelines including continuing education and recertification policies are available on the MRCC website: www.mrccommission.org.
MRCC is following the established guidelines of the National Commission for Certifying Agencies (NCCA) in creating standards and in developing its structure, governance, operations and examination processes. NCCA is the leader in setting quality standards for credentialing organizations and grants accreditation to those organizations that meet those Standards. MRCC will be seeking accreditation in 2010-2011.
The Commissioners represent areas of healthcare such as physicians, allied health professionals, health system administrators, academic healthcare experts, patient advocacy groups, educators, leaders in the academic medical community, and directors of physician specialty groups. There are currently 14 commissioners, including:
J. Lyle Bootman, PhD, ScD – Chair, MRCC
Dean, College of Pharmacy and Professor of Pharmacy, Medicine, and Public Health, University of Arizona; Founding and Executive Director of the University of Arizona Center for Health Outcomes (HOPE); Member of the Institute of Medicine (IOM) of the National Academies; Past President of the American Pharmacists Association (APhA).
Mohammad Akhter, MD, MPH
Professor, Department of Community and Family Medicine at Howard University's College of Medicine; former Executive Director, National Medical Association (NMA); former Executive Director, American Public Health Association (APHA); former Senior Advisor to the Secretary of the U.S. Department of Health and Human Services.
Kendall S. Allred, MD, MPH
Resident in Emergency Medicine at University of California San Francisco – San Francisco General Hospital in San Francisco, CA.; served on the AMA Board of Trustees 2008-2009.
Bill Ashton, MEd
Founding Dean, Mayes College of Healthcare, Business and Policy and Associate Professor, University of the Sciences in Philadelphia (USP); former Vice President of Commercial Affairs and Reimbursement, and former Vice President of Sales for Amgen.
Philip Dombrowski, MBA – Secretary/Treasurer, MRCC
President and CEO of Annenberg Center of Health Sciences at Eisenhower; Past Executive Director for the Transplantation Society; Former Senior Executive Vice President with Thomson Physicians World and Physicians World Communications Group.
Melvin I. Freeman, MD, FACS
Affiliated Research Scientist, Benaroya Research Institute at the Virginia Mason Medical Center, Seattle, Washington; Emeritus Clinical Professor of Ophthalmology, University of Washington School of Medicine; Vice-Chair, Washington State Medical Association’s CME Committee.
Harry Gallis, MD, FACP
Consulting Professor of Medicine, Duke University School of Medicine; former Director of Charlotte AHEC at Carolinas HealthCare System; former Director of Duke University CME; Former member of Conjoint Committee on CME; Past President for the Alliance of CME; Consultant in continuing medical education .
William Gouveia, MSC, DHL, FASHP
President, Accreditation Council for Pharmacy Education (ACPE); Associate Professor of Medicine, Tufts University School of Medicine;Senior Contributing Editor, American Journal of Health-System Pharmacy; Adjunct Clinical Professor, Northeastern University School of Pharmacy.
Marcia J. Jackson, PhD, FACME
President, CME by Design; Former Senior Executive Vice President, American College of Cardiology; former Director, Center for Instructional Development and Evaluation, University of Maryland University College; and former President of the Alliance for Continuing Medical Education
Jim Kellam, MD
Vice Chairman, Dept. of Orthopedic Surgery, Director of Orthopedic Trauma Program, Carolinas Medical Center, Charlotte, NC; Editor, Dialogue; Past President, Orthopedic Trauma Assn (OTA); Past President, AO Foundation.
Marian Osterweis, PhD – Vice Chair, MRCC
Consultant and National Expert on Health Education, Healthcare Delivery and Public Policy; Senior Fellow, Association of American Colleges and Universities (AAC&U); Former Exec VP and COO, Association of Academic Health Centers (AAHC); former Associate Executive Director for Program, Institute of Medicine (IOM) of the National Academies.
Elena V. Rios, MD, MSPH
President and CEO of the National Hispanic Medical Association (NHMA), and President of NHMA’s National Hispanic Health Foundation affiliated with the Robert F. Wagner Graduate School of Public Service, New York University; former Advisor for Regional and Minority Women’s Health, U.S. Dept. of Health and Human Services.
Lucy Rose, PA, MBA
National Expert on Regulations and Compliance and President, Lucy Rose and Associates; Former Director of the Office of Training and Communications for the Center for Drug Evaluation and Research (CDER), and CDER’s Division of Drug Marketing, Advertising and Communications (DDMAC) at the Food and Drug Administration (FDA).
Rebecca P. Snead, R Ph
Executive Vice President and CEO, National Alliance of State Pharmacy Associations (NASPA) and the Alliance for Patient Medication Safety, a federally certified Patient Safety Organization; Member, Treasurer for the Pharmacy Quality Alliance(PQA), Current Member and Chair of the Advisory Panel on Medicare Education (APME); former Executive Director, Virginia Pharmacists Association.
Code of Conduct
Adopted December 2009
The Medical Representatives Certification Commission (MRCC) expects that participants certified by their programs shall conduct themselves in the utmost professional manner in all interactions with healthcare professionals. MRCC requires the ethical and responsible practice of business of all certificants as well as their pledge to abide by the following code. Healthcare professionals are defined as licensed healthcare professionals as well as any persons engaged in the access, delivery and receipt of healthcare products or services. The spirit of this Code is to include all interactions between medical representatives and those who provide input of any kind into the education, care and safety of patients.
Certificants must strive for the highest possible standards of personal integrity, professional competence, sound judgment, and discretion when carrying out their professional responsibilities.
As a condition of their certification, all participants must adhere to the following code and its intent. Failure to do so will result in disciplinary action up to and including revocation of Certification.
Participants must accept this code upon initial application, upon each examination and upon each re-certification application:
• I will promote the health and well-being of patients as my first priority; I will in no way jeopardize the physician-patient relationship.
• I will uphold and protect the patients’ rights to privacy at all times.
• I will comply with all procedures and regulations made known to me by the healthcare professionals, their practices and/or their healthcare systems with whom I interact to share information and education.
• I will not employ any inducement or misleading statements to gain access to a healthcare professional.
• I will conduct all interactions with healthcare professionals in a highly professional and ethical manner.
• I will provide product information to healthcare professionals that is accurate, fairly balanced, and consistent with FDA approved labeling; I will uphold all patient and product safety guidelines.
• I will comply with all laws and regulations relating to my professional and business activities.
• I will conduct my professional activities with honesty, integrity, respect, fairness and good faith in a manner that reflects well upon my profession.
• I will avoid any activity that demeans the credibility and dignity of my profession.
• I will maintain competence and proficiency in my profession by implementing a personal program of continuing professional education and assessment.
Process of Certification
Application processes, Eligibility Requirements, Examination Registration Information, Recertification Guidelines and Fees are available on the MRCC website.
- Medical Representatives Certification Commission
- J. Lyle Bootman, PhD, ScD
- Marian Osterweis, PhD
- Philip Dombrowski, MBA
- Mohammad Akhter, MD, MPH
- Kendall S. Allred, MD, MPH
- Bill Ashton, MEd
- Melvin I. Freeman, MD, FACS
- Harry Gallis, MD, FACP
- William Gouveia, MSC, DHL, FASHP
- Marcia J. Jackson, PhD, FACME
- Jim Kellam, MD
- Elena V. Rios, MD, MSPH
- Lucy Rose, PA, MBA
- Rebecca P. Snead, R Ph
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